Shipping
Shipping Policy
Last Updated: 30th September 2023
Shipping Methods
We offer a variety of shipping methods to ensure the prompt and safe delivery of your orders. The available options include:
- Standard Shipping: This method typically takes 5-7 business days for delivery within Australia and 10-15 business days for international shipments.
- Express Shipping: If you need your order expedited, we offer an express shipping option which delivers your items within 3-5 business days within Australia Sorry we do not Express ship overseas.
- Local Pickup: For customers in the Perth region we provide the option to pick up your order from Attadale during our regular business hours.
Shipping costs We offer a flat rate for shipping within Australia of $9.90 for orders under $75.00. For orders over $75.00 we offer Free Shipping Australia wide. Our apologies we are unable to offer free shipping for orders over $75 for International orders.
Order Processing Time
We strive to process orders as quickly as possible. In-stock items are typically processed within 1 business day. Custom or personalized orders may require additional processing time, and we will communicate any delays with you promptly.
Shipping Destinations
We currently ship worldwide. If you're located outside of Australia and wish to place an order, please contact our customer support for assistance.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS (if provided). This tracking number allows you to monitor the progress of your shipment in real-time.
Delivery Issues
While we make every effort to ensure timely delivery, there may be instances where external factors affect the delivery schedule. In such cases, please contact our customer support team, and we will work to resolve the issue promptly.
Returns and Refunds
For information on returns and refunds, please consult our [Link to Returns and Refunds Policy].
Contact Information
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team:
- Email: admin@margaretrivermade.com.au
- Phone: Tracey 0427755312